Warranty Policy
Newtral Warranty & Damages Policy
At Newtral, we are dedicated to providing ergonomic furniture built for lasting comfort, adaptability, and quality. Every Newtral chair is carefully engineered to meet the highest standards of performance and durability.
To ensure our customers enjoy long-term satisfaction, we offer a 3-Year Limited Warranty on all Newtral products purchased directly from our official website.
Who Is Covered
This warranty applies only to original purchasers who bought their products directly from Newtral’s official website (www.newtralchair.com).
Products purchased from unauthorized sellers, resellers, or third-party platforms are not eligible for warranty services or replacements.
Warranty Coverage
All Newtral products are covered for 3 years from the original purchase date against defects in materials or workmanship under normal residential or standard office use.
This includes coverage for:
- Manufacturing defects or faults in materials
- Structural failures or mechanical issues under normal use
- Malfunctions caused by defective components
During this period, Newtral may provide replacement parts, repair assistance, product replacement when necessary, or another appropriate solution at no cost to the customer.
Warranty Activation
No registration is required. Warranty coverage is automatically activated for all qualifying purchases made through Newtral’s official website, beginning from the original purchase date.
Damaged or Missing Items
If your product arrives with missing parts or shipping-related damage, you must report the issue within 60 days of receiving your order.
Claims submitted after this period may not be eligible for replacement or shipping-related assistance.
Please email service@newtralchair.com with:
- A detailed description of the issue
- Photos or videos of the damage
- Your order number and contact details
What’s Not Covered
Our limited warranty does not cover:
- Damage resulting from misuse, abuse, or unauthorized modification
- Improper assembly, installation, or handling
- Normal wear and tear (fabric fading, scratches, or discoloration)
- Damage from sunlight, moisture, chemicals, ink, or dye transfer
- Pet-related damage (scratching, biting, etc.)
- Products used in extreme commercial or industrial environments beyond their intended use
- Damage from transportation or accidents after delivery
- Minor variations in materials, color, or appearance that do not affect product performance
Issues that do not affect the normal function or performance of the product are not covered under this warranty.
Newtral reserves the right to determine whether the damage or defect falls under the scope of this warranty.
Signature Confirmation Service Notice
For secure delivery and to prevent lost or misplaced packages, we kindly suggest selecting the Signature Confirmation Service at checkout (additional cost: $7.50).
Without this service, carriers may leave your package unattended or deliver it according to their standard delivery procedures. Once the carrier confirms delivery according to the tracking information, Newtral is not responsible for losses caused by theft, unauthorized removal, or issues occurring after delivery.
Choosing Signature Confirmation ensures that your order is received safely and personally signed for, significantly reducing the risk of delivery issues and post-delivery claims.
We appreciate your understanding and cooperation in helping us ensure a smooth and secure delivery experience.
Limitation of Liability
Newtral shall not be liable for any incidental, indirect, consequential, economic, or punitive damages, including but not limited to loss of use, time, or profit, arising from product defects or improper use. Some jurisdictions do not allow such exclusions, so these limitations may not apply in all cases.
Warranty Claim Process
To file a warranty claim, please contact us at service@newtralchair.com.
Our team will guide you through the process and provide timely assistance.
Our Commitment
At Newtral, we believe in continuous comfort, adaptability, and customer care.
We stand behind our products—so you can sit, move, and create with total peace of mind.