FAQs

Newtral ergonomic office chairs are backed by certified test reports, including BIFMA,SGS,ISO 9001 compliance, and fire-resistance testing.

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15% OFF for New Customers | Code: NewUser15.
Excludes 2 New Products: Standing Desk Chair & Electric Tilt Desk.

This new customer discount cannot be combined with other promotions or bulk order offers.

Yes, please contact us within 24 hours of placement. We will process your request prior to shipment.
Note: If you require a delayed shipment, please specify this in your order remarks or email us. Once an order is dispatched, further changes cannot be made.

Yes. Please contact us via email:service@newtralchair.com with your estimated quantity and shipping address. Our team will provide the best possible discount for your order.

We deliver orders to the following regions:US, EU, UK, Canada, Mexico, Australia, New Zealand, Japan, South Korea, Hong Kong / Macau / Taiwan, Malaysia, Singapore, Philippines, Saudi Arabia, UAE, Bahrain, India, Thailand, Vietnam.

We are in the process of expanding our logistics network to cover more countries and regions in the near future.

We operate local warehouses in the United States, United Kingdom, and the European Union to ensure fast, reliable delivery.

US: We ship to all lower 48 states.

UK: We deliver to UK Mainland only. We cannot ship to:
Northern Ireland (BT), Isle of Man (IM), Isles of Scilly (TR21-25), Isle of Wight (PO30-41), and Channel Islands (GY, JE).
Scottish Highlands & Islands: Including postcodes HS, IV, KW, ZE, FK17-22, KA27-28, PA20-80, PH15-50.

EU: We deliver to most EU member states.We cannot ship to:
Remote islands or military zones.

Note: If you are unsure about your specific address, please contact our support team before placing your order.

Delivery times vary by location.

Once dispatched, the estimated shipping times are as follows:
· EU (Local Stock): 2–12 business days.
· US (Local Stock): 2–8 business days.
· UK (Local Stock):3–5 business days.
· Other Countries: 10–40 business days.

· Out-of-Stock Items: If a specific model is sold out locally, we may offer shipping directly from our domestic factory. Due to fluctuating transit times, our team will confirm the delivery schedule with you before arranging shipment.

Track Your Order

Tracking updates may be delayed for several days during transit, which is normal.
Air Freight: Tracking updates are less frequent than standard express. Information typically refreshes once the package reaches the destination country and is scanned by the local courier.
Sea Freight: Transit times are significantly longer. Tracking information will refresh once the container is unloaded and customs clearance is completed.

If you have concerns, please contact us. We are happy to check the latest status for you.

For orders from our US, EU, and UK warehouses.All prices shown are final. We cover all import duties and sales taxes, so you will not be charged any extra fees upon delivery.

Maximum Weight Capacity:

• NT Series: 300 lbs (136 kg)
• Magic-H Series: 300 lbs (136 kg)
• Freedom-X (FX): 330 lbs (149 kg)
• Standing Mate: 330 lbs (149 kg)

Recommended User Height:
Standard Range: Optimized for 4'11" – 6'3" (150 cm to 190 cm) to ensure maximum ergonomic alignment for the headrest and lumbar support.

Ergonomic Chair Height Calculator

Assembly Video:Product Assembly & Adjustment
Instruction manual:Product Manuals (5 Languages) & Patents

Everything you need is in the box. We provide a comprehensive tool kit and a step-by-step manual. Most users complete the assembly in a short time.

You can also find a video guide on our YouTube or Website.

Newtral Products Maintenance & Care Guide

NT Collection vs. Magic Collection: Office Ergonomic Chairs Comparison

After Sales & Warranty Policy

To ensure we provide the most effective solution, please provide a short video showing the damaged area.
Additionally, to expedite our replacement parts process, please confirm the following details:

• Order Number
• Full name​
• Current shipping address and Contact phone number​

Your prompt response will allow us to prioritize your request and ensure a smooth resolution.

60-Day Return: We offer a 60-day return window for products in their original packaging and unassembled condition.

Return Shipping: If the return is due to personal preference (not a quality issue), the return shipping cost is the customer's responsibility.

To ensure every customer receives a brand-new, hygienic product.To ensure every customer receives a brand-new product, assembled or used returns will not be restocked.

which is why we encourage mindful purchasing to minimize environmental impact.

Orders from this site include a 3-year warranty. We offer free replacements for quality issues (non-human damage).

For Amazon orders, please contact the original store via your Amazon account for after-sales support.

Video Page：Discover Newtral Health with Iris Sokol

Youtube Video ：Physical Therapist Matt Penney's Review

Youtube Video ：Chiropractor Dr Kevin Morgan's Review